IV. Other Services

ID Production

SERVICE DESCRIPTION Production of Institute’s ID card and coordination with RCBC for myWallet ID/ATM cards. Also includes picture-taking services for the transcript of records.
LEAD SECTION I.T. Resources
SERVICE CONTACTS
WALK-INS
DO-IT Intramuros Campus: 4th Floor, Administration Bldg.
DO-IT Makati Campus: 2nd Floor MITC Bldg.
E-MAIL
helpdesk@mapua.edu.ph
TELEPHONE
Intramuros Campus: 247-5000 extension 1403 or 1408
Makati Campus: 247-5000 extension 5088 / 891-0686
SERVICE LEVEL OBJECTIVES
  • Non-myWallet ID’s, 3 business days
  • myWallet ID’s, 14 business days
REQUIREMENTS None
PRODUCT ID card
SERVICE OPTIONS
Default Options
None
Additional Options
None
PROCEDURES
To avail of service Contact DO-IT Helpdesk for queries
To add/change options of this service N/A
To discontinue / terminate this service? N/A

Printing Services

SERVICE DESCRIPTION Batch line printing of various documents such as student grade reports.
LEAD SECTION Software Operations
SERVICE CONTACTS
WALK-INS
DO-IT Intramuros Campus: 4th Floor, Administration Bldg.
DO-IT Makati Campus: 2nd Floor MITC Bldg.
E-MAIL
helpdesk@mapua.edu.ph
TELEPHONE
Intramuros Campus: 247-5000 extension 1403 or 1408
Makati Campus: 247-5000 extension 5088 / 891-0686
SERVICE LEVEL OBJECTIVES TBD
REQUIREMENTS None
PRODUCT Printing
SERVICE OPTIONS
Default Options
None
Additional Options
None
PROCEDURES
To avail of service Contact DO-IT Helpdesk for queries
To add/change options of this service N/A
To discontinue / terminate this service? N/A

IT Equipment Procurement

SERVICE DESCRIPTION Processing of I.T. equipment purchase requisitions.
LEAD SECTION I.T. Resources
SERVICE CONTACTS
WALK-INS
DO-IT Intramuros Campus: 4th Floor, Administration Bldg.
DO-IT Makati Campus: 2nd Floor MITC Bldg.
E-MAIL
helpdesk@mapua.edu.ph
TELEPHONE
Intramuros Campus: 247-5000 extension 1403 or 1408
Makati Campus: 247-5000 extension 5088 / 891-0686
SERVICE LEVEL OBJECTIVES Next business day
REQUIREMENTS None
PRODUCT Approval/disapproval/verification of IT-related procurement
SERVICE OPTIONS
Default Options
None
Additional Options
None
PROCEDURES
To avail of service Contact DO-IT Helpdesk for queries
To add/change options of this service N/A
To discontinue / terminate this service? N/A

IT equipment standard specifications

SERVICE DESCRIPTION Creation and maintenance of standard hardware specifications of common I.T. equipment such as desktop computers and laptops
LEAD SECTION I.T. Resources
SERVICE CONTACTS
WALK-INS
DO-IT Intramuros Campus: 4th Floor, Administration Bldg.
DO-IT Makati Campus: 2nd Floor MITC Bldg.
E-MAIL
helpdesk@mapua.edu.ph
TELEPHONE
Intramuros Campus: 247-5000 extension 1403 or 1408
Makati Campus: 247-5000 extension 5088 / 891-0686
SERVICE LEVEL OBJECTIVES Next business day
REQUIREMENTS None
PRODUCT Hardware specifications
SERVICE OPTIONS
Default Options
None
Additional Options
None
PROCEDURES
To avail of service Contact DO-IT Helpdesk for queries
To add/change options of this service N/A
To discontinue / terminate this service? N/A

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