II. DEVELOPMENT SERVICES

Application Development

SERVICE DESCRIPTION Development of desktop or web-based application for a particular business process
LEAD SECTION Software Development
SERVICE AVAILABILITY Mondays to Friday 8:00AM – 5:00PM
SERVICE CONTACTS
WALK-INS
DO-IT Intramuros Campus: 4th Floor, Administration Bldg.
DO-IT Makati Campus: 2nd Floor MITC Bldg.
E-MAIL
helpdesk@mapua.edu.ph
TELEPHONE
Intramuros Campus: 247-5000 extension 1403 or 1408
Makati Campus: 247-5000 extension 5088 / 891-0686
SERVICE LEVEL OBJECTIVES Estimated project schedule to be decided after project scoping.
ELIGIBILITY Any school or department of the Mapúa University
REQUIREMENTS Fully accomplished Software Development Request Form
PRODUCT Desktop and/or Web application
SERVICE OPTIONS
Default Options
None
Additional Options
None
PROCEDURES
To avail of service Contact DO-IT Helpdesk to make request
To add/change options of this service N/A
To discontinue / terminate this service? N/A

Application Support

SERVICE DESCRIPTION Debugging and revising of existing in-house developed application
LEAD SECTION Software Operations
SERVICE AVAILABILITY Mondays to Friday 8:00AM – 5:00PM
SERVICE CONTACTS
WALK-INS
DO-IT Intramuros Campus: 4th Floor, Administration Bldg.
DO-IT Makati Campus: 2nd Floor MITC Bldg.
E-MAIL
helpdesk@mapua.edu.ph
TELEPHONE
Intramuros Campus: 247-5000 extension 1403 or 1408
Makati Campus: 247-5000 extension 5088 / 891-0686
SERVICE LEVEL OBJECTIVES Resolution up to twenty-one (21) business days depending on level of complexity of revisions to an application.
ELIGIBILITY Any school or department of the Mapúa University
REQUIREMENTS Screenshot and detailed description of the problem or error message.
PRODUCT Working desktop / web application
SERVICE OPTIONS
Default Options
None
Additional Options
None
PROCEDURES
To avail of service Contact DO-IT Helpdesk to make request
To add/change options of this service N/A
To discontinue / terminate this service? N/A

Website Development

SERVICE DESCRIPTION Development of corporate website, mini-site, or additional web pages
LEAD SECTION Website Development and Operations
SERVICE AVAILABILITY Mondays to Friday 8:00AM – 5:00PM
SERVICE CONTACTS
WALK-INS
DO-IT Intramuros Campus: 4th Floor, Administration Bldg.
DO-IT Makati Campus: 2nd Floor MITC Bldg.
E-MAIL
helpdesk@mapua.edu.ph
TELEPHONE
Intramuros Campus: 247-5000 extension 1403 or 1408
Makati Campus: 247-5000 extension 5088 / 891-0686
SERVICE LEVEL OBJECTIVES Resolution up to five (5) months depending on the number of web pages for the web site
ELIGIBILITY Any school or department of the Mapúa University
REQUIREMENTS Requestor will be asked to accomplish a questionnaire as part of requirements gathering
PRODUCT Website, mini-site or web page
SERVICE OPTIONS
Default Options
None
Additional Options
None
PROCEDURES
To avail of service Contact DO-IT Helpdesk to make request
To add/change options of this service N/A
To discontinue / terminate this service? N/A

Website Support and Updates

SERVICE DESCRIPTION Posting of announcements or updates to website/web page content
LEAD SECTION Website Development and Operations
SERVICE AVAILABILITY Mondays to Friday 8:00AM – 5:00PM
SERVICE CONTACTS
WALK-INS
DO-IT Intramuros Campus: 4th Floor, Administration Bldg.
DO-IT Makati Campus: 2nd Floor MITC Bldg.
E-MAIL
helpdesk@mapua.edu.ph
TELEPHONE
Intramuros Campus: 247-5000 extension 1403 or 1408
Makati Campus: 247-5000 extension 5088 / 891-0686
SERVICE LEVEL OBJECTIVES Resolution up to three (3) business day depending on type of update and if requirements have been met
ELIGIBILITY Any school or department of the Mapúa University
REQUIREMENTS For News and Announcements and Regular Updates:
  • Content has been screened and reviewed by the Corporate Communications Office (CCO)
For Career Postings:
  • Content has been screened and reviewed by Center for Career Services (CCS)
PRODUCT Website updates
SERVICE OPTIONS
Default Options
None
Additional Options
None
PROCEDURES
To avail of service Contact DO-IT Helpdesk to make request
To add/change options of this service N/A
To discontinue / terminate this service? N/A

SharePoint Site Creation

SERVICE DESCRIPTION Creation of a SharePoint site for a school or department
LEAD SECTION Website Development and Operations
SERVICE AVAILABILITY Mondays to Friday 8:00AM – 5:00PM
SERVICE CONTACTS
WALK-INS
DO-IT Intramuros Campus: 4th Floor, Administration Bldg.
DO-IT Makati Campus: 2nd Floor MITC Bldg.
E-MAIL
helpdesk@mapua.edu.ph
TELEPHONE
Intramuros Campus: 247-5000 extension 1403 or 1408
Makati Campus: 247-5000 extension 5088 / 891-0686
SERVICE LEVEL OBJECTIVES Resolution up to five (5) working days depending on the design of the site. If a workflow is required, resolution will be within two (2) weeks.
ELIGIBILITY Any school or department of the Mapúa University
REQUIREMENTS None
PRODUCT SharePoint site
SERVICE OPTIONS
Default Options
None
Additional Options
None
PROCEDURES
To avail of service Contact DO-IT Helpdesk to make request
To add/change options of this service N/A
To discontinue / terminate this service? N/A

SharePoint Site Support and Updates

SERVICE DESCRIPTION Modifications or updates to SharePoint site
LEAD SECTION Website Development and Operations
SERVICE AVAILABILITY Mondays to Friday 8:00AM – 5:00PM
SERVICE CONTACTS
WALK-INS
DO-IT Intramuros Campus: 4th Floor, Administration Bldg.
DO-IT Makati Campus: 2nd Floor MITC Bldg.
E-MAIL
helpdesk@mapua.edu.ph
TELEPHONE
Intramuros Campus: 247-5000 extension 1403 or 1408
Makati Campus: 247-5000 extension 5088 / 891-0686
SERVICE LEVEL OBJECTIVES Resolution up to three (3) weeks depending on type of update
ELIGIBILITY Any school or department of the Mapúa University
REQUIREMENTS None
PRODUCT Updated SharePoint site
SERVICE OPTIONS
Default Options
None
Additional Options
None
PROCEDURES
To avail of service Contact DO-IT Helpdesk to make request
To add/change options of this service N/A
To discontinue / terminate this service? N/A

Reports Generation

SERVICE DESCRIPTION Generation of ad hoc reports obtained from the Institute’s database
LEAD SECTION Database Administration and Maintenance
SERVICE AVAILABILITY Mondays to Friday 8:00AM – 5:00PM
SERVICE CONTACTS
WALK-INS
DO-IT Intramuros Campus: 4th Floor, Administration Bldg.
DO-IT Makati Campus: 2nd Floor MITC Bldg.
E-MAIL
helpdesk@mapua.edu.ph
TELEPHONE
Intramuros Campus: 247-5000 extension 1403 or 1408
Makati Campus: 247-5000 extension 5088 / 891-0686
SERVICE LEVEL OBJECTIVES Resolution up to two (2) business days depending on complexity of report
ELIGIBILITY Any school or department of the Mapúa University
REQUIREMENTS None
PRODUCT Generated report
SERVICE OPTIONS
Default Options
None
Additional Options
None
PROCEDURES
To avail of service Contact DO-IT Helpdesk to make request
To add/change options of this service N/A
To discontinue / terminate this service? N/A

Record Updates

SERVICE DESCRIPTION Request for Database record update
LEAD SECTION Database Administration and Maintenance
SERVICE AVAILABILITY Mondays to Friday 8:00AM – 5:00PM
SERVICE CONTACTS
WALK-INS
DO-IT Intramuros Campus: 4th Floor, Administration Bldg.
DO-IT Makati Campus: 2nd Floor MITC Bldg.
E-MAIL
helpdesk@mapua.edu.ph
TELEPHONE
Intramuros Campus: 247-5000 extension 1403 or 1408
Makati Campus: 247-5000 extension 5088 / 891-0686
SERVICE LEVEL OBJECTIVES Resolution by the next business day after initial report
ELIGIBILITY Any school or department of the Mapúa University
REQUIREMENTS None
PRODUCT Updated record(s)
SERVICE OPTIONS
Default Options
None
Additional Options
None
PROCEDURES
To avail of service Contact DO-IT Helpdesk to make request
To add/change options of this service N/A
To discontinue / terminate this service? N/A

Project Development Study

SERVICE DESCRIPTION Review or Re-study of Business process for the improvement and possible revision of the current software
LEAD SECTION Software Operations
SERVICE AVAILABILITY Mondays to Friday 8:00AM – 5:00PM
SERVICE CONTACTS
WALK-INS
DO-IT Intramuros Campus: 4th Floor, Administration Bldg.
DO-IT Makati Campus: 2nd Floor MITC Bldg.
E-MAIL
helpdesk@mapua.edu.ph
TELEPHONE
Intramuros Campus: 247-5000 extension 1403 or 1408
Makati Campus: 247-5000 extension 5088 / 891-0686
SERVICE LEVEL OBJECTIVES Estimated project schedule to be decided after project scoping.
ELIGIBILITY Any school or department of the Mapúa University
REQUIREMENTS Fully accomplished Software Modification Request Form
PRODUCT Desktop and/or Web application
SERVICE OPTIONS
Default Options
None
Additional Options
None
PROCEDURES
To avail of service Contact DO-IT Helpdesk to make request
To add/change options of this service N/A
To discontinue / terminate this service? N/A

Business Review

SERVICE DESCRIPTION Study for the Improvement of Business Process for possibility of automation or revision of current software
LEAD SECTION Software Operations
SERVICE AVAILABILITY Mondays to Friday 8:00AM – 5:00PM
SERVICE CONTACTS
WALK-INS
DO-IT Intramuros Campus: 4th Floor, Administration Bldg.
DO-IT Makati Campus: 2nd Floor MITC Bldg.
E-MAIL
helpdesk@mapua.edu.ph
TELEPHONE
Intramuros Campus: 247-5000 extension 1403 or 1408
Makati Campus: 247-5000 extension 5088 / 891-0686
SERVICE LEVEL OBJECTIVES Estimated project schedule to be decided after project scoping.
ELIGIBILITY Any school or department of the Mapúa University
REQUIREMENTS Fully accomplished Software Modification Request Form
PRODUCT Desktop and/or Web application
SERVICE OPTIONS
Default Options
None
Additional Options
None
PROCEDURES
To avail of service Contact DO-IT Helpdesk to make request
To add/change options of this service N/A
To discontinue / terminate this service? N/A

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